How Social Media Is Reshaping Risk Management in Financial Services

Audio

Why Social Media Is Forcing Risk Leaders to Relearn the Basics

Jennifer Marshall-Robertson of Grenada Cooperative Bank unpacks why today’s digital risk climate demands a return to fundamentals. From social media volatility to employee behavior, she explains why clear policies, human oversight, and strong reputational frameworks are vital in modern banking risk management.

Jun 20, 2025

Jennifer Robertson, Chief Risk Officer, GCBL

Tags: Operational and Non Financial Risk

Why Social Media Is Forcing Risk Leaders to Relearn the Basics

Jennifer Marshall-Robertson’s Risk Leaders Connect talk highlights a crucial truth: the growing complexity of risk in a digital age doesn’t eliminate the need for fundamentals—it demands them more than ever. While automation and AI are modernizing the financial sector, these tools amplify, rather than diminish, the importance of robust governance structures, clear communication protocols, and a disciplined approach to customer and employee engagement. Social media, in particular, has created a landscape where reputation risk is immediate, global, and unpredictable. Jennifer emphasizes that a single click—by a custom

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