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Article
Resilience Fails When Firms Only Test What They Can Pass
Operational resilience requires more than passing predetermined tests. Ron Eisenberg of Citi explains why integrated governance, living service maps, severe scenario testing and board-owned impact tolerances are increasingly important as digital services, third parties and AI create more complex dependencies across financial institutions.
Oct 02, 2026
Ron Eisenberg, Head of Operational Risk Management, Citi
Tags:
Stress Testing
Resilience
The views and opinions expressed in this content are those of the thought leader as an individual and are not attributed to CeFPro or any other organization
- Operational risk and resilience need shared governance, language and data
- Service maps should connect controls, dependencies and critical business services
- Testing must stress cross-functional handoffs as well as technology
- Impact tolerances should focus on customer harm rather than system recovery alone
- Severe scenarios should expose genuine failure points instead of guaranteeing success
- Board and C-suite participation can build crisis decision-making experience
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