In this interview, Emma Hagan, CEO of ClearBank UK, emphasizes the critical need for adaptability, resilience, and curiosity in the next generation of risk managers. As technology and global dynamics evolve at unprecedented speeds, traditional approaches to hiring and training in risk are no longer sufficient.

Emma advocates for a mindset-first approach—where candidates are assessed not just on experience but on their willingness to learn, collaborate, and problem-solve in high-change environments.

ClearBank addresses the talent gap by expanding the pipeline beyond conventional financial services backgrounds and providing highly personalized, role-relevant training.

By aligning incentives and evaluation metrics across the organization—especially through shared scorecards and visible recognition—ClearBank ensures risk professionals are seen as key commercial contributors, not just gatekeepers.

For future CROs, success now demands not only technical acumen but also strategic alignment, influence, and the ability to integrate risk thinking across the business.