Financial institutions are under significant regulatory pressure to safeguard customer data, ensure system resilience, and maintain robust AML/KYC compliance, with failures in these areas leading to substantial fines and reputational damage.

Implementing strong business continuity frameworks is crucial for financial institutions to manage disruptions effectively, with an emphasis on leadership buy-in, resource allocation, continuous improvement, and rigorous testing.

A customer-centric approach, focusing on reliability, omni-channel experiences, empowered frontline staff, and personalization, is essential for building customer satisfaction and brand loyalty.

Effective management of service providers' materiality is vital to maintaining operational resilience, requiring clear contracts, robust contingency planning, real-world testing, and regular risk assessments.