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Event Q&A
The Hidden Cost of Survey Fatigue in Operational Risk Management
Des Campbell of AJ Gallagher joins Risk Leaders Connect to unpack why operational risk assessments need a reboot. From vendor fatigue to digital transformation, Des breaks down what’s wrong, what’s changing, and how AI and agile thinking can lead the way forward—if we stop clinging to outdated methods.
Jul 18, 2025
Desmond Campbell, Regulatory Project Delivery Lead, AJ Gallagher
Tags:
Vendor and Third Party Risk
The views and opinions expressed in this content are those of the thought leader as an individual and are not attributed to CeFPro or any other organization
Operational resilience is at a critical juncture. In this episode of Risk Leaders Connect, Des Campbell argues that the traditional approach to third-party risk assessments—long, repetitive questionnaires—is no longer sustainable. He outlines how outdated methods increase vendor fatigue, reduce data quality, and ultimately slow down supplier onboarding. Instead, organizations must adopt a more streamlined, proportional approach that balances regulatory rigor with
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