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Why Operational Risk Resilience Only Works When It's Built In
The head of Operational Resilience & Business Transformation at a leading European bank shares how embedding resilience in change initiatives, leveraging real-time data, and partnering with AI agents is redefining business-as-usual in financial services.
Sep 11, 2025
Tags: Operational and Non Financial Risk
Why Operational Risk Resilience Only Works When It's Built In
The views and opinions expressed in this content are those of the thought leader as an individual and are not attributed to CeFPro or any other organization

  • Operational resilience must be embedded into change and transformation from the start

  • Third-party oversight is integrated into business-as-usual, not siloed

  • Real-time tools replaced spreadsheets for dynamic vendor risk visibility

  • Exit plans are defined at onboarding and owned by vendor managers

  • AI is used to analyze vendor documentation and support risk assessment

  • Scenario testing must reflect real-time cyber threats and emerging risks

  • Management buy-in achieved through impact mapping and clear visualization

  • A small team can drive big outcomes with the right technology and structure
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