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From Compliance to Resilience: Integrating Operational Risk, Service Mapping and Impact Tolerances
As digital services, third parties and AI reshape financial services, organisations must move beyond siloed operational risk and resilience practices. This article explores how unified governance, live service mapping, severe scenario testing and outcome-based impact tolerances help firms protect customers, meet regulatory expectations and build genuine crisis readiness.
Sep 17, 2026
Ron Eisenberg, Head of Operational Risk Management, Citi
Tags:
Operational and Non Financial Risk
The views and opinions expressed in this content are those of the thought leader as an individual and are not attributed to CeFPro or any other organization
- Integrated frameworks require shared language, governance and reporting.
- Service mapping must connect risks, controls, dependencies and critical services.
- Testing should focus on severe, plausible disruption and cross-functional handoffs.
- Impact tolerances must reflect customer harm, market integrity and digital dependency.
- True resilience is proven through learning, adaptation and executive ownership.
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